Introduction
ReverseList ("we," "our," or "us") operates the ReverseList mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you create an account with ReverseList, we may collect the following personal information:
- Account Information: Name, email address, phone number, profile picture
- Location Information: City, state, ZIP code for location-based matching
- Payment Information: Payment method details (processed securely through third-party payment processors)
- Identity Verification: Government-issued ID or other verification documents (when required)
Content You Create
- Requests: Descriptions, images, budget ranges, and location preferences for items or services you're seeking
- Offers: Proposals, pricing, and communications you send in response to requests
- Messages: Communications between users through our messaging system
- Reviews and Ratings: Feedback you provide about other users
Usage Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: How you interact with the app, features used, time spent in the app
- Log Data: IP address, browser type, pages visited, time stamps
- Location Data: Approximate location based on IP address or GPS (with your permission)
How We Use Your Information
Core Services
- Account Management: Create and maintain your user account
- Matching: Connect users with relevant requests and offers based on location and preferences
- Communications: Enable messaging between users and send important service notifications
- Transactions: Process payments and facilitate exchanges between users
Safety and Security
- Verification: Verify user identities to maintain platform safety
- Fraud Prevention: Detect and prevent fraudulent activities
- Content Moderation: Review and moderate user-generated content
- Dispute Resolution: Assist in resolving disputes between users
Information Sharing and Disclosure
With Other Users
- Public Profiles: Your name, profile picture, location (city/state), and ratings are visible to other users
- Request Details: Information in your requests is visible to all users browsing the platform
- Offer Information: Your offers and communications are visible to request creators
- Reviews: Reviews and ratings you receive are publicly displayed on your profile
With Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform:
- Payment Processors: Stripe, PayPal, or other payment services for transaction processing
- Cloud Storage: AWS, Google Cloud, or similar services for data storage
- Analytics: Google Analytics or similar services for usage analytics
- Communication: Email and SMS service providers for notifications
- Identity Verification: Third-party services for user verification
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: Data transmission is encrypted using SSL/TLS protocols
- Secure Storage: Personal data is stored on secure servers with access controls
- Authentication: Multi-factor authentication options for account protection
- Regular Audits: Regular security assessments and updates
- Employee Training: Staff training on data protection and privacy practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights and Choices
Account Access and Control
- Access: Request access to the personal information we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your account and associated data
- Portability: Request a copy of your data in a machine-readable format
- Objection: Object to certain uses of your personal information
Children's Privacy
ReverseList is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we ensure appropriate safeguards are in place to protect your personal information.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to Know: Request information about the categories and specific pieces of personal information we collect
- Right to Delete: Request deletion of your personal information (subject to certain exceptions)
- Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at privacy@reverselist.com.
European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:
- Lawful Basis: We process your data based on legitimate interests, contract performance, or consent
- Data Protection Officer: Contact our DPO at dpo@reverselist.com
- Supervisory Authority: You have the right to lodge a complaint with your local data protection authority
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending you a notification through the app or email (for material changes)
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: reverselists25@gmail.com
- Address: 5998 Alcalá Park, San Diego, CA 92110
- Phone: (909) 734-4486
For data protection inquiries specifically:
- Data Protection Officer: dpo@reverselist.com
Consent
By using the ReverseList app, you consent to the collection and use of your information as described in this Privacy Policy.